Q: How do you determine the cost of an order?
A: An embroidery order is quoted based upon estimated stitch count and quantity. We give a firm cost of your order in advance upon review of your design.
Q: Do I need to pay up front?
A: No, but we do require a 50% deposit with the balance due upon completion.
Q: Do you have stock designs for me to choose from?
A: We do custom embroidery, but we do offer over 20,000 stock designs. If you have a logo it will need to be set it up for whatever garment you would like to put it on. Programs for digitizing are very expensive. Standard charge for a left chest logo embroidery start at $80.00.
Q: What do I need to supply to you for artwork?
A: A 300 dpi jpeg or a vector file in Illustrator or Corel Draw.
Q: What file formats for my design or logo do you accept?
A: We accept bitmap formats such as .BMP, .TIFF, .PSD, .PICT, .JPEG and .PNG. Vector formats will always be best, such as .AI or .EPS that can be opened with Adobe lllustrator and Corel Draw. If you are submitting a vector file in these formats, convert all fonts to outline or curves first.
Q: How can I get my graphic file to you?
A: Design files can be emailed to orders@rainbowgraffixx.com as an attachment, or you can upload your file to us HERE.
Q: Is there a charge to digitize my design?
A: Yes, There is a charge to make your design ready for embroidery. This charge is dependent on the complexity and the size of your design. An exact quote can be given after our embroidery department reviews your design. There is no set-up fee for stock lettering. Please note that stock embroidery fonts are not the same as word processing fonts. They may be similar but are not an exact match.
Q: What is the largest sewing area for an embroidered design?
A: We can embroider within an area up to 16′′ wide and 11′′ tall for one design. Large designs that extend over this area can possibly be accommodated if there are areas in your design that are not connected (such as text). Your design can then be divided or split into two separate stitching runs that fall within a 16′′ x 11′′ area. However, splitting your artwork will significantly increase the cost of your order.
Q: How small can you make embroidered letters or words?
A: We recommend that embroidered text be a minimum of 1/4′′ in height. The quality of text degrades considerably when less than this height.
Q: Do you offer personalized embroidery?
A: Absolutely!
Q: Are design charges applied to every order?
A: No. Design charges are only applied to first time runs.
Q: Will I see a “stitch-out” or “proof” of my design?
A: For custom designs, a proof will be emailed for your review. For new orders a stitch-out is done for your approval. You will need to approve the stitch out in person if possible. An approval will be required for the order to continue.
Q: How long will my order take to complete?
A: Our standard turn around time for a basic order is seven business days after your final approval.
Q: How do you determine the cost of an order?
A: Design, quantity of shirts and positions of printing. In order to give you a real quote we need to see the design. All orders are custom made, and the time involved determines the price.
Q: Do you stock designs for me to choose from?
A: No, we are a custom screen printing company and no two jobs are the same.
Q: What do I need to supply to you for artwork?
A: We prefer a vector files in Illustrator or Corel Draw. This type of file can be resized without losing or gaining much detail. If you are doing a full color design, a psd file. Please contact us prior to making your design. Do not try to take something from the internet as ready to go artwork as it will most likely cost more or it could be copy righted.
Q: How can I get my graphic file to you?
A: Design files can be emailed to orders@rainbowgraffixx.com as an attachment, or you can upload your file to us HERE.
Q: What is the largest printing area for a design?
A: We can print up to 15.5′′ wide and 19.5′′ tall for one design. A normal design will be 10” x 12”. sizes are mainly determined by the smallest garment.
Q: Are design charges applied to every order?
A: No. Design charges are not applied for reorders.
Q: How long will my order take to complete?
A: Standard turnaround time for a basic order is seven business days after your final approval.
Q: What file formats for my design or logo do you accept as print ready?
A: Digital artwork must be submitted in accepted formats only: All files must be in .EPS, .AI, .PDF format.
All fonts must be converted to outlines. All colors must be converted to spot colors with correct Pantone numbers. Please submit files with images SIZED for printing.
Applications Accepted:
ADOBE ILLUSTRATOR-our preferred file format. Create outlines for fonts. Save as .AI (version CS or older).
COREL DRAW-covert text to paths. Save as .AI file.
ADOBE PHOTOSHOP-should be used only for photographic images. TIFF, PSD.
Placing a scanned image (or an image created in another program) into an illustrator file does not make the file a vector image. Applications NOT Accepted:
The following programs do not allow us to create proper separations:
POWERPOINT
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